It’s a well-known fact in retail: it costs five times more to attract a new customer than to keep an existing one. Yet, so many independent retailers pour all their efforts into acquiring new customers while neglecting the goldmine that is their existing customer base.

For small businesses, this is a key question. While digital has opened up massive opportunities, the power of real-world experiences can’t be ignored. People still want to touch, feel, and engage with brands in person. So, where does that leave independent retailers, makers, and service-based businesses?

You’re at a point where you know what needs to shift, but making it happen requires more than just ideas. It requires capacity. Capability. And someone who can lead the charge.

This isn’t a surface-level audit or distant check-in. This is a 3-month partnership where I become an active, embedded part of your team, guiding the strategy and executing it alongside you.

From managing projects across agencies and freelancers to bringing consistency across your internal teams – I’ll help drive progress from every angle.

You’re juggling the day-to-day, making progress, but deep down you know things could run smoother. Feel stronger. Convert better.
You’re full of ideas, yet unsure what to act on first. And when everything feels urgent, it’s hard to prioritise what’s important.

This session gives you the space (and strategic sparring partner) to step back, reset, and build a clearer, more intentional path forward.

Feeling stuck? Overwhelmed? Caught in the cycle of “just keep going”?

You’re not alone.

Maybe you’ve been doing all the things but still don’t feel clear.
Maybe your brand has evolved, but your marketing hasn’t caught up.
Maybe you’re sitting on big ideas and big potential, but you’ve lost sight of where to start, or what’s really going to move the needle.

This Strategy Session is designed to cut through the noise and offer you grounded, clear-headed support, so yo

As retailers, you're preparing to enter the busiest time of your trading year. Now is the time to make strategic changes to your website which will lead to higher conversions from organic traffic.

Are you effectively harnessing the potential of your return process to elevate your business and strengthen your brand identity?

Customer satisfaction has evolved to be more than just a metric that businesses track, it has become a powerful marketing tool that can be leveraged for significant growth.

In today's competitive market, meticulously crafting a customer journey that deeply resonates with your target audience is not just essential—it's imperative for business success.